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TipsForSuccess: The Greater Your Control . . .

The Greater Your Control, the Greater Your Success

Note: This week's article is excerpted from the TipsForSuccess Interactive Coaching website, Section One (

"What is control?

"Whether one handles a machine of the size of a car or as small as a typewriter or even an accounting pen, one is faced with the problems of control. An object is of no use to anyone if it cannot be controlled. Just as a dancer must be able to control his body, so must a worker in an office or a factory be able to control his body, the machines of his work and, to some degree, the environment around him.

"The primary difference between 'the worker' in an office or a factory and an executive is that the executive controls minds, bodies and the placement of communications, raw materials and products, the worker controls, in the main, his immediate tools."
-- L. Ron Hubbard
from the book The Problems of Work

Two Restaurant Owners

Steve owns an Italian restaurant and Kate owns a French restaurant. Steve loves to chat with customers while Kate loves to improve her operations.

Steve hires an accountant to handle his bookkeeping while Kate stays late to figure out how to do her own books. Steve hires an attorney to write the employee policies and keep him out of legal trouble. Kate goes to a labor law seminar, writes her own employee policies and has a lawyer check it over.

Steve believes his personality will keep people coming back. Kate decides good food and well-trained servers will keep people coming back.

Steve has no idea how to cook, clean the kitchen or balance the books. He can only hire experienced people to do these jobs. He must bend over backwards to keep them on the job, despite their bad attitudes.

Kate and her cooks invent their own recipes and keep them in a secret file. Kate establishes checklists for the staff for setting up tables, cleaning and so on. She also enjoys training inexperienced cooks, servers and other staff.

Who is in better control?

Who do you expect makes a better profit?

If Steve's top people quit working for him, what will happen to his restaurant?

If Kate's top people quit, what will happen to her restaurant?

Two Medical Transcribers

Jill and Sue, are hired by a hospital to type medical reports explaining patients' treatment so the hospital can collect its fees from insurance companies.

Jill decides to act like a robot and simply type whatever is in front of her. One day, her computer goes down. She calls the technician and paints her fingernails until the computer is fixed. She has no idea what she is typing as she cannot understand the medical terms. She decides to just pretend it is a foreign language. She types every word placed in front of her without using the computer shortcuts. She produces 20 reports per day.

Sue wants more control of her career. So as well as typing the reports, she learns about the computer. She reads the help screens to learn shortcuts in the program. She learns to copy and paste large sections of text and other time-saving actions. She produces 30 reports per day, 10 more than Jill.

When the computer goes down, Sue carefully watches the technician and asks questions so she knows what to do next time.

Sue finds a medical dictionary in the storage room and starts to look up the terms in her reports. She buys lunch for a nurse so she can ask about medical procedures. She even listens to tapes about insurance code rules.

One day, Jill types a report about a one-year-old receiving treatment for Alzheimer's disease. She types it exactly and sends it to the insurance company. That same day, Sue is typing a report for a eighty-year-old man's immunization shot for chicken pox. She knows this is a mistake and sends it back to the nurse. The nurse realizes the patient names were switched.

Another day, Jill's computer goes down. She learns the computer technician is unavailable and asks to go home. Sue overhears the request and offers to fix the computer, which she does.

Who is in better control of her job and career?

Who should get the next promotion?

Self Exam: Are You in Control at Work?

Go to to test your control at work.

        Symptoms you are not in control of your work

  • Tired, exhausted
  • Work area is messy and disorganized
  • Job is not interesting
  • Easily stressed
  • You need constant help
  • You see no way to improve your performance
  • Easily confused by others while on the job
  • Frequently think of quitting
  • Frantically react to emergencies
  • Cannot conceive of greater productivity

    Symptoms you are in control of your work

  • Energized, motivated
  • Work area is neat and organized
  • Work is interesting and enjoyable
  • Feel challenged, not stressed
  • Effectively supervise self
  • Constantly looking for ways to improve
  • Rarely confused while on the job
  • Frequently thinking of more responsibility
  • Rationally respond to emergencies
  • Have ideas for increasing productivity

    Use the free interactive coaching website at to improve your control at your work and in life.

Provided by as a public service to introduce the technology of L. Ron Hubbard to you.

Copyright © 2005 All rights reserved. Grateful acknowledgment is made to L. Ron Hubbard Library for permission to reproduce selections from the copyrighted works of L. Ron Hubbard.

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